1. About This Policy
Seeding Hope Home Healthcare Agency LLC ("Seeding Hope," "we," "us," or "our") uses cookies and similar technologies on our public website at seedinghopehealth.care (the "Website"). This Cookies Policy explains what these technologies are, how we use them, how third-party services may use them, and how you can control them. We are a licensed non-medical home care agency serving families in Garner, Raleigh, Clayton, and surrounding North Carolina communities, including Wake, Johnston, Vance, Harnett, and Cumberland Counties. This policy should be read together with our Privacy Notice and Terms of Use. This policy concerns Website cookies and similar technologies only. It is not a HIPAA Notice of Privacy Practices. The Website is not intended for submitting protected health information, medical information, diagnoses, medications, or other sensitive care details.
2. What Are Cookies and Similar Technologies?
A cookie is a small text file placed on your computer, phone, tablet, or other device when you visit a website. Cookies help websites recognize a device, remember preferences, provide security, and support basic website functions. We may also use similar technologies, including:
- Local storage — information stored in your browser or device to remember settings or support Website functions;
- Pixels or web beacons — small files or code that may help a website understand whether a page or message was viewed;
- Scripts and tags — code that allows a website or service to provide features such as chat, security, or form processing.
These technologies may collect information such as your browser type, device type, approximate location, pages visited, date and time of access, and general Website interaction information. They generally do not identify you by name unless you voluntarily provide identifying information through a form or other communication.
3. Cookies Currently Used on the Website
Our Website is primarily a public information and marketing website. As of the effective date of this policy: we do not intentionally use Google Analytics or similar analytics tools; we do not intentionally use advertising pixels or behavioral advertising cookies; we do not intentionally use cookies to track you across unrelated third-party websites; we do not sell Website visitor information; the Website does not provide visitor accounts or a scheduling portal; and the contact form and caregiver application are designed not to request medical or health information. Some cookies or similar technologies may be placed by the Website platform, hosting provider, content-delivery network, security tools, consent tools, or third-party features embedded in the Website. The specific technologies may change as the Website is updated.
4. Categories of Cookies
A. Strictly Necessary Cookies — support the operation, security, and basic usability of the Website. They may be used to: keep the Website functioning properly; remember cookie preferences; protect forms and Website features from abuse; support security and fraud prevention; maintain a connection between your device and the Website; load Website content correctly; and support essential hosting or content-delivery functions. Because these cookies are necessary for basic Website operation, they generally cannot be disabled through the Website's cookie banner. You may be able to block them through your browser settings, but some Website features may not work correctly.
B. Functional or Preference Cookies — help remember choices you make, such as cookie preferences, display settings, or other Website preferences. These cookies may be provided by Seeding Hope or by a third-party service used on the Website. If you disable them, the Website may still operate, but certain preferences or features may not be remembered.
C. Analytics Cookies — help website owners understand how visitors use a website, such as which pages are visited and whether visitors experience technical problems. Analytics cookies are not intentionally in use on the Website as of the effective date of this policy. If analytics tools are added in the future, we will update this policy before or when the tools are implemented, identify the relevant providers where appropriate, and provide any consent or control options required by applicable law.
D. Marketing or Advertising Cookies — may be used to show advertisements, measure advertising campaigns, or create profiles based on browsing activity. Marketing and advertising cookies are not intentionally in use on the Website as of the effective date of this policy. We do not sell Website visitor information or intentionally use cross-site behavioral advertising. If this changes, we will update this policy and provide any required notices and choices.
5. Third-Party Services
A. Live Chat (Not Currently in Use) — The Website does not currently include a live chat feature. If a live chat feature such as the Elfsight widget is added in the future, it may use cookies, local storage, scripts, or similar technologies to: load and operate the chat feature; maintain the chat session; remember chat-related preferences; provide technical support for the widget; and help prevent abuse or misuse. The provider may process technical information in accordance with its own privacy practices. Third-party services may set or access their own cookies when their features load on the Website. If live chat is added, we will update this Cookies Policy first, and we will display a visible notice instructing visitors not to enter diagnoses, medications, medical conditions, personal care details, or other protected health information into the chat. For care-related questions, please contact us privately by telephone at (984) 231-1623.
B. Hosting, Content Delivery, and Website Infrastructure — The Website is hosted and supported through third-party Website infrastructure, hosting, content-delivery, security, and technical service providers. These providers may use strictly necessary cookies, scripts, or similar technologies to deliver Website content, maintain security, manage traffic, or improve reliability. The Website may also use a transactional email provider to route contact-form or caregiver-application submissions when those forms are active. These forms are designed not to collect medical or health information. Third-party providers may process technical information under their own privacy policies and service agreements. We do not authorize these providers to sell Seeding Hope visitor information.
6. Information You Should Not Submit
The Website is not designed to collect protected health information or detailed medical information. Please do not submit the following through a contact form, caregiver application, live chat, or other Website feature: diagnoses; medications; medical conditions; treatment information; detailed personal care needs; insurance information; Social Security numbers; financial account information; emergency information; or other sensitive health or identity information. If there is a medical emergency, call 911. For general questions about services, call (984) 231-1623.
7. How the Cookie Banner Works
When you visit the Website, the cookie banner may provide information about cookies and similar technologies. By selecting an acceptance option or continuing to use the Website after the cookie notice is displayed, you may consent to the use of cookies that are not strictly necessary, to the extent permitted by applicable law. Strictly necessary cookies may operate regardless of consent because they are needed for basic Website functions. The availability of particular buttons or settings may depend on the Website platform and the tools active on the Website. We may update the banner as new cookie controls become available.
8. Withdrawing or Changing Your Consent
You may withdraw or change your cookie preferences by: using the cookie settings or preference tool available through the Website, if provided; clearing cookies through your browser or device settings; blocking cookies through your browser settings; or contacting us using the information in Section 12. Withdrawing consent does not affect the lawfulness of cookie use that occurred before consent was withdrawn. If you block or delete strictly necessary cookies, parts of the Website may not function properly. Your choices may also need to be repeated if you use a different browser, device, or private browsing session.
9. How to Control or Delete Cookies
Most browsers allow you to view, block, delete, or restrict cookies through their privacy or security settings. Google Chrome: open Chrome; select the three-dot menu; select Settings; select Privacy and security; select Cookies and other site data; choose your preferred cookie settings or clear stored cookies. Apple Safari: open Safari; select Settings or Preferences; select Privacy; manage cookie blocking, website data, or cross-site tracking settings. On an iPhone or iPad, open Settings, select Safari, and review the privacy and Website data options. Mozilla Firefox: open Firefox; select the menu; select Settings; select Privacy & Security; review the browser protection and cookie settings; clear or manage stored Website data as desired. Microsoft Edge: open Edge; select the three-dot menu; select Settings; select Cookies and site permissions; select Manage and delete cookies and site data; adjust your settings or clear stored Website data. Mobile Devices: mobile devices generally provide cookie and Website data controls through the browser's settings or the device's privacy settings. The available options may differ by device, operating system, and browser version. For detailed instructions, consult the help or privacy section for your specific browser or device.
10. No Sale or Cross-Site Tracking
We do not sell Website visitor information. We do not intentionally use cookies or similar technologies to track visitors across unrelated third-party websites for behavioral advertising. Third-party services embedded on the Website, such as a live chat provider or hosting provider, may process technical information as necessary to provide their services and under their own privacy practices.
11. Changes to This Policy
We review this policy periodically and update it when our Website, technology, service providers, or data practices change. For example, we will review this policy if we add: analytics tools; advertising or marketing pixels; a newsletter or email marketing platform; a scheduling or appointment tool; additional chat or messaging features; social media integrations; new forms or uploads; or any feature that collects health or other sensitive information. When we update this policy, we will revise the Last Updated, Effective Date, or Version information above. Material changes may also be communicated through the Website or cookie banner when appropriate.
12. Contact Us
If you have questions about this Cookies Policy or our Website cookies, please contact: Seeding Hope Home Healthcare Agency LLC, Garner, North Carolina. Phone: (984) 231-1623. Email: seedinghopehha@gmail.com. Please do not include medical or health information in an email about cookies or Website use.
13. Related Notices
This Cookies Policy should be read together with: the Website Privacy Notice; the Website Terms of Use; and any notices displayed on individual Website forms or features. This Cookies Policy applies only to the public Website and its cookies and similar technologies. It does not replace a HIPAA Notice of Privacy Practices or describe the agency's complete practices for client records, employee records, or other confidential information maintained outside the public Website.